Roboclaw Dead On Arrival

My Pololu sales order #1J547682 was received.
purchase order #: bigbot2
Salesorder #: 1J547682
Invoice #: 1J574084

It concerned two roboclaws and they are dead on arrival. It looks like fedex has been playing ball with it. See the attached figure.

Question : How can I return the products and get replacements?

Oh no! I’m sorry to hear that your RoboClaws were damaged in transit! I see that you have already emailed us about this, and we will be replying to your email soon.

- Patrick