Roboclaw 2x15 not working

This is my first experience with Roboclaw controllers. purchased two 2x15 controllers for a mecanum style wheel project. I hooked up the power to 6s lipo batteries. The RC signal is sent from a Gobilda mecanum mixer from servo city to S1 and S2 on each. I flipped the switch on and one controller let out the smoke, the other didn’t do anything, I checked that all wires were correct polarity. I have 20plus years experience building droids. So I know how a motor controller should be hooked up. No lights, no movement, nothing. I tried hooking them up to my Pc with the software, and neither are recognized. Completely dead!

Not a good first impression.

Anyone have any suggestions?

Hello.

I am sorry to hear you are having trouble with your RoboClaws. It’s not immediately obvious to us what might have gone wrong, and it is rare for us to hear reports of the RoboClaws failing like this. So, I recommend reaching out to the manufacturer, Basicmicro, for support. From our experience Basicmicro is good about replying and resolving issues with their products quickly, but please contact us with your order information and a reference to this thread if they do not get back to you within a few days.

- Patrick