Energize command not working

I am using the TIC 36V4 controller in USB mode with Nema 23 motors. After de-energizing a motor, I cannot get the energize command to work. When I check the status I am getting continuous 'safe start violation" errors. I try a exit-safe-start and it does not work. Any suggestions?

thanks, Tim

Hello, Tim.

I am sorry to hear you are having problems with your Tic stepper motor controller. Are you just sending the exit-safe-start command? Note that this will still not energize the motor. You can use the resume command to both energize the motor and exit safe start mode. Alternatively, you can manually send both of those commands.

If that does not solve your problem, can you be more specific about how you are sending your commands and what you are sending? Also, could you post a copy of your Tic settings file? You can save your Tic settings file by selecting the “Save settings file…” option within the “File” drop-down menu of the Tic Control Center while your Tic is connected.