A89301 BLDC motor controller GUI issue - item # 5356

Support Motor controllers/drivers and motors
1

Hi,

I can’t get the GUI: Pololu A89301 Configuration Utility for Windows (version 1.0.0) working in my Windows 11 pro computer.

Installation seems to go well, but nothing happens as I click the icon in C:\Program Files (x86)\Pololu\A89301\A89301.exe

Any ideas how to get my new A89301 board (with isolated USB-to-I2C adapter) board configured?

Tommi

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2

Hello, Tommi.

That’s odd; could you try rebooting your computer to see if that makes any difference?

Brandon

3

Thanks Brandon for your reply.

Yes I have restarted, re-installed, plugged device to different USB ports etc. Nothing seems to solve the issue. A89301 configuration utility just won’t start as I click it.

Here are some screen captures from my pc showing what’s in there…

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I hope to get some help on this.

Best Regards,
Tommi

4

Could you try installing the .NET Framework 4.8 Runtime? If you already have it installed, the installer should refuse to proceed.

If that doesn’t help, could you try running the software from the command line to see if you get any error messages or different behavior? You can do so by opening a command prompt (Win + R then search for cmd) and entering “C:\Program Files (x86)\Pololu\A89301\A89301.exe” (with the quotation marks included).

Brandon

5

Thanks! I tried that, there was .NET already installed.

Also tested running in cmd, but it didn’t work either. Nothing happens, no error message or so. Didn’t take a screenshot of that cmd thing but I’m sure I did as you instructed.

Tommi

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6

Could you try checking the Event Viewer to see what is being reported? You can do so by following these steps:

  • Run Event Viewer (search for “Event Viewer” in the start menu).
  • In the left panel, expand “Windows Logs” and select “Application”.
  • Look for recent events in the middle panel with the “Source” listed as “.NET Runtime” and choose it.
  • Post a screenshot showing what it says in the bottom panel (you will probably need to resize the window to get it to fit).

Brandon

7

Hi. Was there solution found for this issue? I have exactly the same problem.

8

Hello.

We have not been able to reproduce the problem and have not heard back from the original poster. If you would like to troubleshoot further, could you follow the steps in my previous post to check the Event Viewer and post the requested screenshots?

Brandon

9

Based on Event Viewer logs I think there is something worng with the .NET framework. Need to check if reinstalling helps.