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The failure of the gearbox 20D

Hello
Gear in the gearbox motor 20D broke. Can I find a replacement?

Hello, Muss.

I’m sorry to hear your gear was damaged. Unfortunately, we do not have individual gears for our gearmotors available separately. Can you tell me what happened to it?

-Dan

Hello Dan.

The motor was running and just stopped. I disassembled the gearbox and saw that the gear broke.

Maybe you can tell me the characteristics of the gear and I can find it?

Muss

The gears are specially made specifically for those gearboxes, so I don’t expect you would just be able to find an appropriate replacement elsewhere.

Can you tell me how you had been using the motor, including specifically what it was doing when it broke? For example, what kind of loads were you subjecting it to?

-Dan