SMC 18v15 not responding to anything

We have 2 Pololu Simple High-Power Motor Controllers 18v15. We installed the drivers and hooked them up to a computer and windows did not even recognize that any new hardware was connected. We tried hooking them up to a power supply and still nothing. No LEDs, lights or any sign of life. They’ve been sitting in the box they’ve come in until today. Are they just dead junk?

Thanks
_Spencer

p.s. we tested our cables and stuff too so its not that.

Hello.

A few units shipped with the microcontroller erased, so it’s possible yours are among them. We were supposed to have emailed all of the potentially affected customers; did you get yours directly from us? Please email us with your order number, and we will get this resolved as quickly as possible. I realize this is not the simple motor control experience we are trying to deliver, and I apologize for the inconvenience.

- Jan

Thanks!

A few emails and its all been sorted out.